Do you accept returns?

Frequently Asked Questions

We gladly accept returns. Please contact us within 14 days of delivery. Items must be shipped back within 30 days of delivery. 

Conditions of returns: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

Do you accept exchanges?

Due to each jewellery piece being individually-made, we do not accept exchanges on any jewellery items. Please contact us if you have any problems with your order. 

Can I order a custom-made item?

Unfortunately, we do not accept orders for custom made items. Each piece is individually-made, and we can assure you that although there may be similar pieces, no other piece is exactly alike. What you purchase is one-of-a-kind, with no duplicates. 

Do you accept back orders?

We do not accept back orders. Since each item is individually-made, we are only able to sell pieces that are listed on-line.

How long does the shipping process take?

Please allow us 3-5 days to ship out any items. 

If you need your order sooner, please contact us and we will be happy to assist.

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