Returns & Refunds Policy

Returns & Refunds Policy for Print Magazines

 

Thank you for your purchase. We hope you are happy with your order. However, because print magazines are a perishable and non-digital product, we have a strict returns policy detailed below.

1. Damaged Items (Accepted for Return)

We accept returns and offer full refunds only for print magazines that arrive damaged.

• To be eligible for a return, you must notify us and ship the damaged item back to us within 14 days of the delivery date.

• Please note: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

• Once we receive the returned damaged item and inspect it, we will process your refund to your original method of payment.

2. Change of Mind / Personal Preference (Not Accepted)

We do not accept returns or provide refunds simply because you change your mind or do not like the magazine.

• As magazine content is a matter of personal taste, we are unable to offer refunds based on subjective dissatisfaction with the articles, design, or content.

3. How to Return a Damaged Item

To start a return for a damaged magazine, please contact our customer service team at contact@redrosethorns.com.

Please include your order number and photographs of the damage. We will then provide you with the return address and any further instructions. Remember, you will be responsible for covering the cost of return postage.

4. Refunds

• After we receive your returned damaged item, we will send you an email to notify you.

• We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days (e.g., 5-10 business days).

5. Other Issues

For any other issues with your order, such as receiving the wrong item, please contact us at contact@redrosethorns.com. We are happy to help resolve any problems.

 

Digital Download Policy

 

Due to the nature of digital products, all sales of digital download items (e.g., eBooks, digital magazines, PDF guides, software, etc.) are final and non-refundable.

Why We Do Not Offer Refunds:

• Immediate Access: As soon as your payment is confirmed, you receive immediate and full access to the digital product. Unlike a physical item, it cannot be "returned."

• Inability to Return: We cannot accept a returned digital product, as it can be easily copied, retained, or distributed after a refund is issued.

By completing your purchase, you acknowledge and agree to this no-refund policy.

Contact Us for Technical Issues

If you are experiencing a technical issue with downloading or accessing your file, please contact us immediately at contact@redrosethorns.com before attempting to request a refund. We are committed to ensuring you receive the product you paid for and will provide prompt support to resolve any access problems.